| We
decided to set up the call center proficiency training after an extensive research
of the market trend. Based on the research, we have categorized course details
into 3 different parts: |
| |
| Our
Philosophy |
- Use
of latest software like VoiceScreen and Tapecall, in use for the first time in
the Indian market
- High
focus on international mock calls, more than 45 % of the sessions are dedicated
to 'Mass mock call' sessions.
- We
don't give call center training, it is a advance english language training, the
6 month candidates are given training on IELTS
|
| Our
Faculty |
- Faculties
from top notch call center backgrounds. Former workers of HCL, DELL, BRITISH
COUNCIL and GE are in panel of elite faculties of the coursew
|
| The
'PERFECT' combination: placement assistance |
- Linked
with the premier recruitments firm in the country AEGIS
jobs pvt. Ltd. that has placed over 15000 candidates in the last ten years of
its existence. We have placed more than 2000 call center candidates from other
institutes in the last two years
|
|
Brief
module about Call Center Proficiency Course |
| We
have come up with an option of 2 courses for our candidates to choose from |
- Level
O call center drills: The 3 months course gets you just the requisite qualities
to crack call center interviews.
-
Level 1 call center proficiency course: The 6 months course giving vivid drills
in the full course of mock call sessions and industry & preparations for International
English Language test like IELTS etc.
|
| Both
the courses will have regular visits from industry mentors |
| |
| The
list of topics we concentrate on the course are given below |
- Telephone
Skills and Customer Care Training
- Successful
Selling Mantras
- Negotiation
Skill Training
- Assertiveness
Skill Training
- Presentation
Skills
- Dealing
with difficult people
- International
Mock Calls
-
Voice and Accent Classes with software like TapeCall and VoiceSceen
- Stress
Management
- Time
Management
| | |
| Admission
through 'Proficiency Test' |
